General Terms and Conditions - AGB
Contractual partners and conclusion of contract
Bookings and voucher orders are subject to a contract with Sakura Spa GmbH, Poststrasse 14, 9000 St. Gallen, commercial register number CHE-338.570.885. All orders are binding. By placing an order, the customer enters into a valid purchase agreement with Sakura Spa GmbH and is obligated to pay for and accept the goods. Customers will be notified of each voucher order via email. By clicking the "Terms and Conditions" box during the ordering process in the voucher webshop, the customer confirms that they have read and accepted the Terms and Conditions. The German language is the only language available for concluding the contract.
Voucher purchase & voucher validity
When purchasing a voucher, the customer accepts the valid terms and conditions.
All vouchers are value vouchers
If you purchase a voucher for a treatment, this is considered a suggestion for the recipient. They can book another treatment for the same voucher value at any time, or even a higher-priced treatment, and the difference can be paid on site when redeeming the voucher.
All vouchers are valid for 3 years from the date of issue.
We adhere to all legal regulations and offer you maximum flexibility when redeeming vouchers. Vouchers cannot be returned for cash. Sakura Spa GmbH accepts no responsibility for fulfilling any voucher attempt, even if the first person to redeem the voucher is not the legal owner.
Shipping costs
The shipping costs for vouchers sent by post are CHF 4.50. These shipping costs are not included in the voucher price, but are charged in addition to the voucher value. Postal delivery is only possible within Switzerland or Liechtenstein.
Complaint / Exchange
Returns of vouchers and goods correctly delivered by us are not possible; in cases of complaint regarding incorrectly delivered goods, processing is only possible with a copy of the order in the online shop.
Delivery conditions
We endeavour to keep our online offers up to date at all times and to send the ordered vouchers, which are not printed online but are to be sent by post, by A-Post immediately upon receipt of payment, normally within two working days, but we cannot accept any liability for this. If you have not received the postal shipment after 5 days, please contact us immediately.
Refusal of acceptance
If the acceptance of the delivered goods is refused without justification, we will invoice the costs incurred, but the fulfillment of the purchase contract remains unaffected and legally valid. If the acceptance of the goods delivered by us is refused without justification, we will invoice the costs incurred. Our right to fulfill the purchase contract remains unaffected.
Pregnancy massages
Your safety and that of your child are our top priority. A massage is included.
Not possible due to certain medical conditions (contraindications).
Your obligation to cooperate: Please carefully review the medical history form you received before booking. If any contraindications exist, we kindly ask you to refrain from booking or to inform us accordingly.
to clarify medically beforehand. Do we have to cancel an on-site treatment because it can only be clarified in the
If contraindications become known during a personal consultation, we will have to charge 100 for the appointment (%). We ask for your understanding that we need to reserve the time and the
The team provided cannot be reassigned at short notice in these cases.
Appointment bookings / appointment cancellations
When booking an appointment, a contract is concluded with Sakura Spa GmbH.
You will receive a booking confirmation by email with the booked treatment, time, date and cancellation conditions.
If you are unable to keep your appointment, please note the following applying Cancellation conditions:
- Up to 48 hours before the appointment: no cancellation fees
- Up to 24 hours before the appointment: 50% cancellation costs
- Less than 24 hours before the appointment: full amount of the service
- In case of delay, there is no automatic extension; the full price will be charged.
- When making a reservation, the customer accepts the valid terms and conditions.
Necessary personal data
We can only process orders properly if we are provided with correct, valid and complete information. We will not pass on your personal data to third parties. This does not include the passing on of information that is necessary for the proper processing of a sale or a legal or judicial obligation to transmit your personal data to authorized bodies. We only collect the information that is suitable and necessary to process an order. In return, however, we can only process an order without delay if we have correct (especially current) and complete information available.
Payment instructions
Payment in the voucher webshop can be made by credit card or postcard: The online transmission of credit card information is encrypted using the security certificate, which guarantees a secure payment method.
Change General Terms and Conditions
These General Terms and Conditions may be amended at any time and will then take effect immediately.
Applicable Law
These general terms and conditions and the use of the voucher webshop are subject to Swiss law. The place of jurisdiction for natural or legal persons is St. Gallen.
Alternative dispute resolution pursuant to Art. 14 para. 1 ODR Regulation and § 36 VSBG:
The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
Severability clause
If any part of these Terms and Conditions is found to be unenforceable or invalid for any reason, this will not affect the validity of the remaining provisions.
Privacy Policy
Legal Notice
We would like to point out that by accessing this website you agree to the following conditions:
- All information (especially prices, reservations, online calculations) is provided without guarantee. We cannot guarantee that this data is always completely up to date. We reserve the right to change or update the information on this site at any time and without prior notice. This also applies to improvements and/or changes to the products or programs described on this site.
- Our company also assumes no liability for Internet malfunctions, damage caused by third parties, imported data of any kind (viruses, worms, Trojan horses), as well as for links from and to other websites. We have no control over the content and form of external websites.
- We cannot guarantee the error-free functioning of hardware and software.
- We would like to point out that this page may contain technical inaccuracies or typographical errors.
- In no event will our company be liable to you or any third party for any direct, indirect, special or other consequential damages arising from the use of this website or any website linked to it. Also excluded is any liability for lost profits, business interruption, loss of programs or other data in your information systems. This applies even if the possibility of such damages is expressly pointed out.
- Cookies are pieces of data that a website can send to your browser to help it better support database-driven systems. However, you can set your browser to notify you when you receive a cookie, so you can decide whether or not to accept it.
- The transmission of messages, documents and other information by email is considered less reliable, secure and confidential than transmission by letter or fax. We use modern detection technologies to combat viruses and spam. However, we still recommend that you also use virus scanners and we accept no liability for damage caused by emails or their loss. We reserve the right to reject emails with potentially dangerous file attachments.
Data Protection
- In principle, you do not leave any personal data behind when you visit our website. In individual cases, however, we require your name and address. If such personal information is necessary, we will inform you.
- We are committed to maintaining the confidentiality of your personal information.
- We may provide you with content or services from other websites through links on this site. These other sites are not subject to our privacy policies. We encourage you to review each of these sites to determine how they protect your information.
- If you provide us with personal data for the purpose of communication or orders, we reserve the right to use this data for marketing purposes.
- We do not guarantee the confidentiality of emails and other electronic means of communication.